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Privacy Policy

Your privacy is important to Tātaki Auckland Unlimited and Climate Connect Aotearoa.

Climate Connect Aotearoa, located at Level 7, 167b Victoria Street West, Auckland has been established by Tātaki Auckland Unlimited on behalf of Auckland Council.  Tātaki Auckland Unlimited is a Council Controlled Organisation of Auckland Council.  (Tātaki Auckland Unlimited, Climate Connection Aotearoa, us, we, or our).

This Privacy Policy governs our collection, use and disclosure of your personal information (as defined in the Privacy Act 2020 (Privacy Act)) and has been prepared in accordance with our obligations and your rights set out in the Privacy Act. We may change this Privacy Policy from time to time. 

What kind of personal information do we collect?

When we say ‘personal information’ we mean identifiable information about you, relating to your:

  • Identity including your name, title, gender and country of origin
  • Contact details including your job title, business name, address, your email address and telephone numbers
  • Financial details including bank account and payment card details
  • Transaction details including details about payments to and from you and other details of services you have requested
  • Profile information including requests made by you, your feedback and survey responses
  • Usage information including information about how you use our website, facilities and services. 

We may also collect any other information provided by you in connection with, or specifically related to your communications with us or your use of our services or facilities.

When do we collect your information?

We may collect personal information about you when you or someone acting on your behalf provides information to us directly. For example, when you:

  • Use any of our services or facilities, including signing up for our challenges and events
  • Attend our challenges, events and/or facilities
  • Apply for employment with us
  • Correspond with us, whether in person, by letter, phone, text, email, instant messages or other means of electronic communication
  • Complete and submit forms we provide for applications including for various memberships, enquiries, credit, competitions, copyright or for the use of any of our services or facilities, including signing up for and using our online services and apps, such as our online payment services
  • Subscribe to any of our newsletter or update services, including receiving important announcements about upcoming challenges, events, and exclusive offers or promotions relating to our services if you have signed up to receive such communications
  • Make use of any Wi-Fi services provided by us
  • Follow or post comments in response to our social media or other facilities such as Facebook, Twitter, LinkedIn, YouTube, etc.

We may also: 

  • Keep a record of any information that you acquire from us
  • Monitor and record phone calls made to or by us for quality control or staff training purposes. If a call you make to us, or that we may make to you, is to be monitored and recorded, you will be informed of this at the time of the call.
  • Collect personal information about you from other organisations, entities or persons, such as:
    • our related organisations including Auckland Council and its other Council Controlled Organisations, in accordance with the privacy policy of those organisations.  A list of the other Council Controlled Organisations can be found here.
    • the New Zealand Police, credit reporting agencies and other organisations, entities and persons where you have expressly authorised them to provide us with information.
    • our suppliers 
  • Ticketing agencies in accordance with the privacy policy of those organisations.

“Closed Circuit Television” (CCTV) is used in our facilities in order to help reduce crime and anti-social behaviour and to promote community safety. Signage advising of CCTV equipment will give notice of areas covered by such equipment.  CCTV footage will only be reviewed by authorised people in accordance with the purpose noted above or for the purposes of regularly checking the system is operational.  No attempt is made to identify individuals from CCTV footage except in relation to a reported or suspected incident requiring investigation.

Why do we collect your information?

We only collect your personal information for a specific, lawful and necessary purpose connected with the services we provide. The purpose of collecting and using your information varies according to the services you are using. In general, we collect and process your personal information fairly under the following legal bases: with your consent, in the performance of a contract with you, or to comply with laws and regulations.  Personal information is not disclosed for any other purposes unless it is directly related to the purpose in connection with which it was originally obtained or is authorised by you.

You can choose not to provide your personal information to us, but this may impact on our ability to provide our services to you.

If you sign up or opt-in to email communications, we collect your name, contact information and job description, along with some business information, so we can inform you about news, promotions, challenges or events at Climate Connect Aotearoa. 

What do we use your personal information for?

  • The personal information that we collect about you may be used to provide you with services or facilities, including:
  • Those you have requested
  • For the purpose of running competitions, challenges and events
  • Undertaking post event surveys
  • Collecting marketing data
  • Assisting Climate Connect Aotearoa, Tātaki Auckland Unlimited, Auckland Council and other Council Controlled Organisations to provide such services or facilities to you
  • To positively confirm your identity. This is to avoid inappropriate release or use of your information
  • To respond to correspondence or to provide you with information that you have requested
  • To process your application to use or to register for any of our services, challenges, events or facilities, including our online services and memberships
  • To process payments received or made by us, and to remind you of any payments that might be owing to us
  • To respond to your requests, enquiries or feedback, or for customer care related activities
  • To provide you with information about our challenges, events, news, services or facilities, or the challenges, events, news, services or facilities of Climate Connect Aotearoa, Tātaki Auckland Unlimited, Auckland Council and other Council Controlled Organisations that we consider may be of interest to you
  • To comply with relevant laws and regulations
  • To carry out activities connected with the running of our business or operations such as personnel training or testing and maintenance of computer and other systems
  • For any specific purpose which we notify you of at the time your personal information is collected
  • For general administrative and business purposes.

Who do we share your personal information with?

  • We may disclose your personal information to:
  • Third party entities and individuals to facilitate our services (Service Providers), to provide services on our behalf, to perform service-related activities or to assist us in analysing how our services are used.  These third party Service Providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Auckland Council, and other Council Controlled Organisations, in order to assist with the functions and services that they provide.
  • A third party if we are required to do so under any laws or regulations, or during legal proceedings or other investigations.  This may include sharing CCTV footage with the New Zealand Police or other public sector agencies where criminal activity is reported or suspected.  The New Zealand Police may also access live feeds from certain CCTV cameras from time to time, for law enforcement, investigation and emergency response purposes.
  • Any person you expressly authorise us to disclose your personal information to, including third party event organisers.

Overseas disclosures

Disclosure of personal information to overseas organisations

A third party who provides data hosting services who may be based in other countries such as Australia or the USA. Appropriate safeguards are put in place to ensure adequate protection of information.

From time to time, we may disclose information, including personal information, to a foreign person or entity.  Personal Information will not be disclosed overseas unless we believe on reasonable grounds that the overseas agency is required to protect the information in a way that, overall provides comparable safeguards to those in the Privacy Act (eg by comparable privacy laws or contractual requirements). 

Disclosure of personal information from overseas persons 

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside New Zealand and choose to provide information to us, please note that we transfer the data, including personal information, to New Zealand and process it there. 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Tātaki Auckland Unlimited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

What if you do not provide us with the personal information we have requested?

If you do not provide us with all of the personal information that we request from you, we may not be able to adequately respond to your correspondence, process any applications you have submitted, provide the services or facilities you have requested, process payments or otherwise deal with any requests or enquiries you have submitted.

In some circumstances, failure to provide information when requested may be unlawful, and/or result in legal consequences. These circumstances and the potential consequences will be explained to you when your personal information is collected.

How do we protect your personal information?

Looking after your information is our priority. We are committed to protecting your personal information and will take reasonable steps to ensure it is:

  • Protected against loss, damage, misuse and unauthorised access. We restrict access to personal information to those individuals who need access to this information in order to assist us in performing our duties and obligations.
  • Accurate, up to date, complete, relevant and not misleading.

How long will we hold your personal information?

To determine the appropriate retention period of your information, we consider the nature, sensitivity, appropriate legal obligations, the potential risk of harm from unauthorised disclosure, the purposes for which we process your information and whether these purposes can be achieved though alternative means.

The Public Records Act 2005 requires us to retain “protected records” indefinitely. In some circumstances, your personal information may be included within a protected record.

What are your rights?

You own your personal information. You have the right to know what information we hold about you, to request a copy of or access that information, and to request that we correct your information if inaccurate. Your rights of access to and correction of any personal information we hold about you are subject to the procedures set out in the Privacy Act.

Accessing your information or obtaining a copy of your information

You may request confirmation of whether or not we hold any personal information about you and you may request access to your personal information that we hold. If you request access to your information, we take steps to confirm that you are authorised to be given access. This might involve asking you some security questions and checking your identity documents. Once we have verified your identity, we will provide you with such confirmation and access unless one of the grounds for refusal to do so under the Privacy Act applies.

Updating and correcting your information

If you think the information we hold about you is inaccurate, you may request changes to your personal information. If we agree that your personal information is to be corrected, we will provide you with an amended record of your personal information if requested. If we do not agree that the information needs to be corrected, we will make note of your request on the disputed information as a "statement of correction".

We will endeavour to respond to your request as quickly as possible and no later than 20 working days after you make your request. Email us at hello@climateconnectnz.com or use the postal address provided below.

What happens to your information when you visit our websites?

When you visit one of our websites, we may use technology solutions such as "cookies" to provide you with better access to tailored information and services on the websites and to better serve you when you return to them. 

Cookies and other tracking technologies

When you visit one of our websites, we may use “cookies” to provide you with better access to tailored information and services. Cookies are small files of data that record information about your visit to a website or application. We also use other tracking technologies, similar to cookies, to monitor how you use our websites. The information provided is aggregated and we do not attempt to identify individual users or their browsing activities.

Some cookies and technology are necessary for our websites to function. These include:

  • Essential cookies: Some cookies are necessary for the core functionality of sites. Our websites cannot function properly without these.
  • Analytical cookies: These help us study user behaviour, mostly to see if site users can find what they are looking for and can act on it. They allow us to recognise and count the number of visitors and see how they move around our website.
  • Facebook cookies: These cookies may be used to collect information about how our advertising is performing. When you are logged into your Facebook account while visiting our website, Facebook may receive your information or activity on our website. You can update your preferences on this at any time.

Google Analytics

Google Analytics is an online service to track and report website traffic. Google can use the data it collects to track and monitor the use of our online services. This data is also shared with other Google services (such as its search engine) where it may be used to personalise advertising to match your online profile.

You can choose not to be involved with Google Analytics by installing a small piece of software on your browser. This software prevents your online activity data being shared with Google Analytics.
More information about Google Analytics’ privacy practices can be found at Google’s privacy policy and terms of use.

Google Tag Manager (GTM)

A website “tag” is a small item of online code, similar to a cookie, that can be used to measure web traffic and visitor behaviour across sites. Google Tag Manager reads these JavaScript and HTML tags and pushes the data to our Google Analytics account.
More information about GTM can be found at Google’s privacy policy and terms of use pages.

Google Floodlight

Floodlight is a tracking system for tags that can measure the effectiveness of advertising and marketing campaigns. We use it to track activity on our webpages to see what a user is doing when they visit our site.
Our cookies and tags do not retain personal data and cannot be used for personal identification. You can choose not to receive activity tags for advertising by visiting Google's ad settings page or changing the settings on your browser. More information can be found in Google's privacy policy.

Third-Party links

This website may include links to third-party websites, plug-ins and applications.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for how they may use your personal information.


Information transmitted over the internet is not always secure, but we will use reasonable security safeguards to protect information we hold against loss, access, use, modification and unauthorised disclosure.   We have procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where required by law.

Who can you contact for further information?

You can contact us at any time to ask about our privacy policy, privacy practices, to let us know that you are concerned about anything or make a complaint about the way we have handled your personal information.

Climate Connect Aotearoa Programme Director

Email address: hello@climateconnectnz.com
Postal Address:  c/o Tātaki Auckland Unlimited, PO Box 5561 , Victoria Street West , Auckland 1142 

If you are not satisfied with the way we have handled your complaint, you have the right to make a complaint to the Office of the Privacy Commissioner, whose website can be accessed here.  

This Privacy Policy was last updated on 24 August 2022.

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